New North Tower branch opened today


A new, merged Íslandsbanki branch opened in Kópavogur's North Tower today.  The new location merges three branches into one:  Þarabakki, Digranesvegur, and Garðatorg.  The North Tower branch will be one of Íslandsbanki's largest. It is centrally located in the capital area, close to retail shopping centres and residential and commercial communities.  There is ample parking close by, and access is good.  Lilja Pálsdóttir is the manager of the new North Tower branch, Kári Tryggvason is the customer relations manager for individual customers, and Karl Sólnes Jónsson is customer relations manager for corporate customers.

The new, merged branch will be a strong financial centre offering comprehensive financial consultancy services to the Bank's customers.  All of the branch's design and functionality takes account of flexible structure, new technology, effective consultancy, and a positive customer service experience.

Una Steinsdóttir, Director of Retail Banking:

"We are very proud of our new branch in the North Tower, where we meet the needs of Íslandsbanki customers.  Providing high-level service will be our main role as we work towards our objective of meeting our customers’ needs and demands.  Even though digital banking has advanced by leaps and bounds, demands for high-quality personal service have not diminished; they have changed.  In the North Tower branch, we offer expert services from the branch’s certified financial advisors while also increasing options for all self-serve banking.  For instance, special express service representatives will be available to assist our customers in order to make their visit to the branch as pleasant as possible. We place strong emphasis on giving our customers a positive banking experience."

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